REFUND POLICY
There is a 24hr window for you to cancel your order (less processing fees). Every piece is handmade, once production starts it cannot be cancelled. We do not accept refunds after this 24hr window. Because of the custom-made nature of our products we do not accept returns at this time.
SHIPPING POLICY
Orders are processed and shipped from our San Diego studio. Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier. We are not responsible for items damaged or lost in transit. Please include a note with your name and order number with the package when shipped back to us. We do NOT refund shipping charges on return items.
Evoke Goods is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. In these instances, Evoke Goods is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.